Overview
This policy outlines how users can request the deletion of their personal data from Funshop Peters’ systems and how we handle such requests.
Your Right to Data Deletion
You have the right to request the deletion of your personal data from our systems. This includes information you’ve provided directly and data we’ve collected through your use of our services.
How to Request Data Deletion
Step 1: Submit Your Request
Send an email to privacy@funshopeters.com with:
- Subject line: “Data Deletion Request”
- Your full name
- Email address associated with your account
- Phone number (if applicable)
- Clear statement requesting data deletion
Step 2: Verification
We will verify your identity by:
- Confirming your account credentials
- Sending a verification code to your registered email
- Requesting additional documentation if needed
Step 3: Confirmation
Once verified, we’ll send you a confirmation email outlining:
- The scope of data to be deleted
- Expected timeline for completion
- Any data that must be retained for legal purposes
What We Delete
Upon request, we will delete:
- Your account profile
- Order history
- Saved addresses
- Payment information
- Communication history
- Preferences and settings
- Marketing preferences
Data We Must Retain
We may need to retain certain information for:
- Legal compliance
- Tax requirements
- Fraud prevention
- Order fulfillment
- Business records
Processing Timeline
We commit to:
- Acknowledging your request within 48 hours
- Completing the deletion process within 30 days
- Notifying you when deletion is complete
- Providing a written confirmation of deletion
After Deletion
Once your data is deleted:
- Your account will be deactivated
- You’ll lose access to your purchase history
- Saved preferences will be removed
- You’ll need to create a new account for future purchases
Exceptions
We may deny deletion requests if:
- We can’t verify your identity
- There are ongoing legal obligations
- We detect fraudulent activity
- The data is required for legitimate business purposes
- The request affects other users’ data
Additional Information
Account Reactivation
After deletion, if you wish to use our services again:
- You’ll need to create a new account
- Previous purchase history won’t be recoverable
- New preferences will need to be set
Third-Party Data
We will:
- Request deletion of your data from our service providers
- Ensure removal from marketing lists
- Remove data from analytics systems where possible
Contact Information
For questions about data deletion or to submit a request:
- Email: privacy@funshopeters.com
- Response Time: Within 48 hours
- Business Hours: [Your Business Hours]
- Address: [Your Business Address]